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Rug returns will be accepted for any reason.
However, we kindly request the following stipulations:
"Wall to wall" carpet orders are
cut off the roll specifically for your order. Therefore, "wall
to wall" carpet orders can only be returned in
the event of a manufacturing defect.
Rugs/tiles must be unused, uncut, uninstalled
and unaltered in any way. Rugs/tiles must be returned in new
condition. Installation or use of any rug/tile will constitute
your acceptance "as is". You must inspect your order
upon arrival and let us know about any problems within two
days.
The carpet/rug/tile will be inspected for
signs of use/damage before a refund is granted.
The customer will be responsible for paying
the return shipping.
The customer will be responsible for paying
a 15% restocking fee.
The rug/tile must be returned within two
weeks of delivery.
We can not take returns on "Second Quality"
rugs.
We can not take returns on rugs that were
made for you in a custom size.
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